This article list down all potential interview questions covering fundamental aspects of ServiceNow's Vulnerability Response application, such as roles, functionality, integration, and data handling, which will help in identifying knowledgeable candidates for technical positions. The questions can also help as mock test for certification exam on ServiceNow SecOps and Vulnerability Response in Security Operations area.
ServiceNow Vulnerability Response interview questions and answers:
So, let's start with multiple-choice questions (MCQs) based on key topics in ServiceNow's Vulnerability Response:
1. Vulnerability Analyst Role
What is the primary responsibility of a Vulnerability Analyst in ServiceNow?
- a) Monitor vulnerabilities and initiate remediation
- b) Execute remediation tasks
- c) Develop custom applications
- d) Manage the configuration of ServiceNow settings
Answer: a) Monitor vulnerabilities and initiate remediation
Which workspace is primarily used by a Vulnerability Analyst for managing vulnerabilities?
- a) ITSM Workspace
- b) Vulnerability Manager Workspace
- c) Security Operations Center
- d) CMDB Workspace
Answer: b) Vulnerability Manager Workspace
2. Remediation Owner Role
What is the main responsibility of a Remediation Owner in the Vulnerability Response application?
- a) Initiate vulnerability scans
- b) Complete remediation tasks
- c) Design ServiceNow workflows
- d) Analyze vulnerability trends
Answer: b) Complete remediation tasks
In which workspace do Remediation Owners primarily work on tasks?
- a) Vulnerability Response
- b) Vulnerability Manager Workspace
- c) IT Remediation Workspace
- d) Security Operations Center
Answer: c) IT Remediation Workspace
3. Application Vulnerability Response
What is the function of the Application Vulnerability Response (AVR) feature in ServiceNow?
- a) Imports and manages application vulnerabilities
- b) Controls ServiceNow subscriptions
- c) Analyzes all user accounts
- d) Manages general IT incidents
- Answer: a) Imports and manages application vulnerabilities
Which integration is NOT supported within the Application Vulnerability Response system?
- a) GitHub
- b) Invicti
- c) Jira
- d) Active Directory
Answer: d) Active Directory
4. Vulnerability Data Integration
Which database is commonly used by the Vulnerability Response application to pull vulnerability data?
- a) Common Vulnerabilities and Exposures (CVE)
- b) National Vulnerability Database (NVD)
- c) ServiceNow Core Database
- d) Internal Asset Management Database
Answer: b) National Vulnerability Database (NVD)
Which of the following is NOT a valid source of imported vulnerability data in ServiceNow?
- a) External vulnerability scanners
- b) National Vulnerability Database (NVD)
- c) Internal manual entries
- d) Common Vulnerability Scoring System (CVSS)
Answer: d) Common Vulnerability Scoring System (CVSS)
5. Vulnerability Response Workflows
What is the primary function of Vulnerability Response workflows in ServiceNow?
- a) Automate vulnerability data import
- b) Track and update vulnerabilities
- c) Manage ServiceNow user roles
- d) Set up vulnerability task alerts
Answer: b) Track and update vulnerabilities
What happens when a Vulnerable Item’s state is set to "Fixed"?
- a) The item is permanently removed from the system
- b) The state changes to "Pending Confirmation" and a rescan is initiated
- c) The item is archived
- d) An audit is created
Answer: b) The state changes to "Pending Confirmation" and a rescan is initiated
6. Vulnerability Groups and Reporting
- Which metric provides insight into the remediation timeline for application vulnerabilities?
- a) Number of Active AVIs
- b) Mean Time to Remediate AVIs
- c) Vulnerability Exposure Score
- d) Risk Rating Index
Answer: b) Mean Time to Remediate AVIs
- How does the Vulnerability Response system prioritize vulnerable items?
- a) Based on asset type
- b) Using risk ratings and asset impact
- c) By employee requests
- d) Manually by IT administrators
Answer: b) Using risk ratings and asset impact
7. Application Vulnerable Items (AVI) States
- What is the purpose of an Application Vulnerable Item (AVI)?
- a) To list vulnerable users in an application
- b) To track and manage vulnerabilities found in applications
- c) To assign roles to specific applications
- d) To review user data
Answer: b) To track and manage vulnerabilities found in applications
- Which state indicates an AVI is no longer found in the system?
- a) Pending Resolution
- b) Closed
- c) Active
- d) Ignored
Answer: b) Closed
8. Integration and Setup
- Which ServiceNow role is needed to configure and activate the Vulnerability Response application?
- a) App-Sec Manager
- b) Security Champion
- c) System Administrator
- d) Performance Analyst
Answer: c) System Administrator
- In the Vulnerability Response Setup Assistant, which task is not typically included?
- a) Assigning roles and groups
- b) Setting risk calculators
- c) Configuring incident management
- d) Establishing third-party integrations
Answer: c) Configuring incident management
Vulnerability Response Key Components
- Which component allows the grouping of vulnerabilities for streamlined response in ServiceNow?
- a) Threat Intelligence Center
- b) Security Incident Workflows
- c) Vulnerability Groups
- d) Incident Resolution Hub
- Answer: c) Vulnerability Groups
- What role does the National Vulnerability Database (NVD) play in Vulnerability Response?
- a) Hosts internal vulnerability information
- b) Provides a source for vulnerability data
- c) Stores user-generated vulnerabilities
- d) Acts as a remediation system
- Answer: b) Provides a source for vulnerability data
Risk Scoring and Prioritization
- How is risk typically calculated for a vulnerability in ServiceNow?
- a) Based on the asset's criticality and vulnerability severity
- b) Based on the number of affected users
- c) Only by user-defined impact
- d) Using arbitrary thresholds
- Answer: a) Based on the asset's criticality and vulnerability severity
- What is the default risk scoring method used in ServiceNow Vulnerability Response?
- a) ServiceNow Risk Scoring
- b) Impact Severity Analysis
- c) Priority Ratings
- d) CVSS (Common Vulnerability Scoring System)
- Answer: d) CVSS (Common Vulnerability Scoring System)
Integration and Data Sources
- What data is automatically pulled from the National Vulnerability Database (NVD) in ServiceNow?
- a) User activity logs
- b) CVE details and vulnerability descriptions
- c) Network configurations
- d) Audit logs
- Answer: b) CVE details and vulnerability descriptions
- Which integration helps ServiceNow pull vulnerability data directly from other scanning tools?
- a) Vulnerability Integrations
- b) Security Compliance Center
- c) Configuration Management Module
- d) Incident Reporting System
- Answer: a) Vulnerability Integrations
Vulnerability Management and Configuration
- Which database does ServiceNow use to map assets and track vulnerabilities?
- a) ITSM Database
- b) User Asset Directory
- c) Service Graph
- d) CMDB (Configuration Management Database)
- Answer: d) CMDB (Configuration Management Database)
- What is the main purpose of the “Pending Confirmation” state in Vulnerability Response?
- a) To delete inactive vulnerabilities
- b) To assign a user for validation
- c) To verify that a vulnerability has been successfully remediated
- d) To indicate a need for escalation
- Answer: c) To verify that a vulnerability has been successfully remediated
- Which component in Vulnerability Response enables automatic grouping of vulnerabilities?
- a) Asset Clustering
- b) Vulnerability Group Rules
- c) Remediation Workflow
- d) Threat Bundles
- Answer: b) Vulnerability Group Rules
Vulnerability Response Reporting
- Which report type provides visibility into unresolved vulnerabilities over time?
- a) Incident Age Report
- b) Unresolved Vulnerability Trends
- c) Security Analytics Overview
- d) Risk Dashboard
- Answer: b) Unresolved Vulnerability Trends
- Which metric helps track the time taken from vulnerability detection to remediation?
- a) Time to Resolution
- b) Resolution Rate
- c) Mean Time to Remediate (MTTR)
- d) Risk Compliance Score
- Answer: c) Mean Time to Remediate (MTTR)
Vulnerability States and Statuses
- What does the "Deferred" state indicate for a vulnerable item?
- a) It is resolved
- b) It is inactive
- c) It has been postponed for remediation
- d) It is marked for deletion
- Answer: c) It has been postponed for remediation
- Which state would indicate that a vulnerability has been fully addressed?
- a) Pending Confirmation
- b) Closed
- c) Deferred
- d) Active
- Answer: b) Closed
Vulnerability Task Assignment and Workflows
- What is the purpose of Vulnerability Assignment Rules?
- a) Automatically route vulnerabilities to specific users or groups
- b) Manually assign each vulnerability
- c) Delegate tasks to external users
- d) Reassign completed vulnerabilities
- Answer: a) Automatically route vulnerabilities to specific users or groups
- Which type of ServiceNow Workflow is used for vulnerability management automation?
- a) Flow Designer Workflows
- b) Incident Resolution Workflows
- c) ITSM Custom Workflows
- d) Asset Automation Workflows
- Answer: a) Flow Designer Workflows
Advanced Vulnerability Response Features
- Which feature allows a user to track vulnerability aging by assignment group?
- a) Security Incident Tracker
- b) Vulnerability Aging Report
- c) Assignment Group Analytics
- d) Risk Scoring Dashboard
- Answer: b) Vulnerability Aging Report
- What is the primary purpose of the Remediation Target Adherence report?
- a) To monitor how quickly vulnerabilities are closed
- b) To calculate the average risk score
- c) To evaluate deferral reasons
- d) To identify unassigned vulnerabilities
- Answer: a) To monitor how quickly vulnerabilities are closed
Vulnerability Grouping and Prioritization
- How does ServiceNow typically prioritize vulnerabilities within groups?
- a) Based on the number of affected items
- b) According to the CVSS score and asset criticality
- c) Based on time since detection
- d) By alphabetical order of affected systems
- Answer: b) According to the CVSS score and asset criticality
- Which option helps categorize vulnerabilities based on predefined criteria?
- a) Vulnerability Group Rules
- b) Asset Mapping
- c) Incident Assignment Rules
- d) Risk Group Clustering
- Answer: a) Vulnerability Group Rules
Security Integration and Threat Data Enrichment
- What does the Threat Intelligence integration provide to the Vulnerability Response module?
- a) Incident resolution workflows
- b) Enrichment of vulnerability records with threat data
- c) User access logs
- d) Automated remediation of vulnerabilities
- Answer: b) Enrichment of vulnerability records with threat data
- Which language does ServiceNow Threat Intelligence use to describe cyber threat information?
- a) JSON
- b) XML
- c) Structured Threat Information Expression (STIX)
- d) YAML
- Answer: c) Structured Threat Information Expression (STIX)
Access Control and Permissions
- Which ServiceNow role is required for a user to view and manage vulnerabilities?
- a) ITIL User
- b) Vulnerability Manager
- c) Security Administrator
- d) Incident Responder
- Answer: b) Vulnerability Manager
- What role is needed to configure vulnerability integrations in ServiceNow?
- a) Security Integrator
- b) IT Administrator
- c) System Administrator
- d) Vulnerability Integration Specialist
- Answer: c) System Administrator
Vulnerability Scanning and Data Import
- Which feature enables ServiceNow to automatically import vulnerabilities from third-party scanners?
- a) Vulnerability Connectors
- b) Scheduled Data Imports
- c) Integration Hub
- d) Discovery Plugin
- Answer: a) Vulnerability Connectors
- What is required to enable continuous vulnerability data import from a scanner?
- a) Configuration of API keys
- b) Daily manual uploads
- c) System reboot
- d) Email alert setup
- Answer: a) Configuration of API keys
Vulnerability Exceptions and Deferrals
- What is the main purpose of a vulnerability exception?
- a) To escalate a vulnerability
- b) To postpone remediation of a vulnerability under certain conditions
- c) To delete a vulnerability from the system
- d) To prevent further occurrences of a vulnerability
- Answer: b) To postpone remediation of a vulnerability under certain conditions
- Which type of exception allows an organization to delay remediation based on business impact?
- a) Technical exception
- b) Policy exception
- c) Business exception
- d) Risk-based exception
- Answer: c) Business exception
- How long is a typical vulnerability deferral period in ServiceNow?
- a) 1 day
- b) 30 days
- c) 90 days
- d) It depends on the organization’s policy
- Answer: d) It depends on the organization’s policy
Vulnerability SLAs and Compliance
- Which feature allows users to set target dates for resolving vulnerabilities?
- a) SLA Policies
- b) Compliance Settings
- c) Remediation Targets
- d) Incident Response Workflows
- Answer: c) Remediation Targets
- What happens when a vulnerability does not meet its remediation target?
- a) It is escalated automatically
- b) It is deleted from the system
- c) A new vulnerability is created
- d) The state changes to ‘Expired’
- Answer: a) It is escalated automatically
Reporting and Analytics in Vulnerability Response
- Which report shows the percentage of vulnerabilities closed within a specified timeframe?
- a) Incident Closure Report
- b) Vulnerability Compliance Report
- c) Remediation Adherence Report
- d) SLA Compliance Report
- Answer: c) Remediation Adherence Report
- What metric is used to track how long vulnerabilities remain open in ServiceNow?
- a) Age of Vulnerabilities
- b) Resolution Interval
- c) Vulnerability Lifecycle Duration
- d) Mean Time to Close
- Answer: a) Age of Vulnerabilities
Advanced Prioritization and Risk Assessment
- How does ServiceNow determine which vulnerabilities to remediate first?
- a) Based on severity and asset impact
- b) By the date of creation
- c) Random selection
- d) Based on the user’s choice
- Answer: a) Based on severity and asset impact
- Which ServiceNow feature allows for adjusting the priority of vulnerabilities based on specific rules?
- a) Dynamic Prioritization
- b) Risk Calculation
- c) Custom Risk Rules
- d) Vulnerability Prioritization Engine
- Answer: d) Vulnerability Prioritization Engine
Vulnerability Response Process Flow
- What is typically the first step in the Vulnerability Response process?
- a) Remediation
- b) Discovery and Identification
- c) Approval
- d) Threat Intelligence Analysis
- Answer: b) Discovery and Identification
- Which step in the Vulnerability Response process follows remediation?
- a) Incident Creation
- b) Risk Analysis
- c) Confirmation and Closure
- d) Asset Tagging
- Answer: c) Confirmation and Closure
Mobile Capabilities in Vulnerability Response
- Which devices can access the Vulnerability Response mobile interface?
- a) Android only
- b) iOS only
- c) Both Android and iOS
- d) Desktop only
- Answer: c) Both Android and iOS
- What functionality is supported in the Vulnerability Response mobile experience?
- a) Full report customization
- b) Viewing and updating vulnerable items
- c) Configuration settings
- d) Plugin management
- Answer: b) Viewing and updating vulnerable items
Security Posture and Vulnerability Dashboard
- What is the purpose of the Security Posture Dashboard in Vulnerability Response?
- a) To show the total vulnerabilities in the system
- b) To provide a comprehensive view of security incidents
- c) To present an organization’s vulnerability exposure and remediation status
- d) To manage user roles
- Answer: c) To present an organization’s vulnerability exposure and remediation status
- Which metric on the dashboard measures the ratio of vulnerabilities closed within the target timeframe?
- a) Target Closure Rate
- b) Vulnerability Exposure Rate
- c) Compliance Rate
- d) Remediation Target Adherence
- Answer: d) Remediation Target Adherence
Advanced Reporting and Analytics
- Which type of report provides insights into the frequency of vulnerabilities by severity?
- a) Vulnerability Frequency Report
- b) Vulnerability Severity Dashboard
- c) Vulnerability Trend Report
- d) Vulnerability Compliance Score
- Answer: b) Vulnerability Severity Dashboard
- What feature in ServiceNow allows users to set up custom reports for vulnerability trends?
- a) Analytics Designer
- b) Custom Dashboard Creator
- c) Performance Analytics
- d) Report Generator
- Answer: c) Performance Analytics
- How can users view vulnerabilities by age and priority in one consolidated view?
- a) Threat Dashboard
- b) Incident Manager
- c) Vulnerability Aging Heatmap
- d) Risk Exposure Chart
- Answer: c) Vulnerability Aging Heatmap
- Which report type provides an overview of the mean time to remediate vulnerabilities across all asset classes?
- a) MTTR Summary Report
- b) Vulnerability Efficiency Dashboard
- c) Vulnerability Remediation Summary
- d) Remediation Efficiency Report
- Answer: d) Remediation Efficiency Report
Workflow Automation in Vulnerability Response
- What tool in ServiceNow automates vulnerability remediation actions based on specific criteria?
- a) Incident Automation Hub
- b) Remediation Workflows
- c) Auto-Resolution Engine
- d) Flow Designer
- Answer: d) Flow Designer
- Which workflow action can automatically assign remediation tasks based on vulnerability attributes?
- a) Group Assignment Rule
- b) Task Allocation Rule
- c) Vulnerability Task Assignment
- d) Automated Routing
- Answer: c) Vulnerability Task Assignment
- How can users automate notifications to alert teams of critical vulnerabilities?
- a) Notification Builder
- b) Alert Center
- c) Automated Notification Triggers
- d) Event Management
- Answer: c) Automated Notification Triggers
- What feature helps automatically reopen vulnerabilities if they fail post-remediation checks?
- a) Revalidation Workflow
- b) Closed-loop Automation
- c) Recurrence Trigger
- d) Remediation Check Cycle
- Answer: b) Closed-loop Automation
- Which automated action can a workflow take if a critical vulnerability has exceeded its remediation target?
- a) Automatically escalate the vulnerability
- b) Close the vulnerability as unresolved
- c) Remove the vulnerability from the system
- d) Send a reminder notification
- Answer: a) Automatically escalate the vulnerability
Integration with Third-party Systems
- Which ServiceNow feature supports integrating with third-party vulnerability scanners?
- a) Security Connector
- b) Data Integrator Hub
- c) Integration Connectors
- d) Scanner API Toolkit
- Answer: c) Integration Connectors
- What type of integration is typically used to import vulnerability data from security scanners?
- a) SFTP Integration
- b) API-based Integration
- c) XML Import
- d) Manual CSV Upload
- Answer: b) API-based Integration
- How does ServiceNow handle data conflicts when integrating multiple vulnerability data sources?
- a) Data Synchronization Rules
- b) Conflict Resolution Center
- c) Data Deduplication and Prioritization
- d) Priority Override
- Answer: c) Data Deduplication and Prioritization
- Which ServiceNow feature allows threat intelligence from third-party providers to be associated with vulnerabilities?
- a) Threat Enrichment Module
- b) External Threat Linker
- c) Threat Intelligence Integration
- d) Incident Correlation Center
- Answer: c) Threat Intelligence Integration
- Which data format does ServiceNow use to import and interpret threat intelligence from external sources?
- a) JSON only
- b) STIX and TAXII
- c) XML
- d) CSV
- Answer: b) STIX and TAXII
Integration Management and Maintenance
- What is required to update vulnerability connectors when new versions are released by ServiceNow?
- a) Manual re-installation
- b) Connector version update through the ServiceNow Store
- c) IT admin approval
- d) Full system reboot
- Answer: b) Connector version update through the ServiceNow Store
- Which integration provides automated ticketing for vulnerabilities identified by external systems?
- a) Incident Management Connector
- b) Vulnerability Task Connector
- c) Automated Ticketing Hub
- d) Issue Tracker
- Answer: b) Vulnerability Task Connector
- What type of API is most commonly used for vulnerability data imports?
- a) REST API
- b) SOAP API
- c) GraphQL
- d) FTP
- Answer: a) REST API
- Which ServiceNow feature ensures that only authorized third-party systems can import data into Vulnerability Response?
- a) API Key Management
- b) Permission Enforcer
- c) Integration Authorization Manager
- d) Vulnerability Import Security
- Answer: a) API Key Management
- What configuration step is necessary to synchronize vulnerability data from external sources on a set schedule?
- a) Set a data import schedule
- b) Enable manual upload triggers
- c) Configure scanner output paths
- d) Use real-time refresh settings
- Answer: a) Set a data import schedule
Risk Assessment and Scoring
- Which component helps prioritize vulnerabilities based on their potential impact and exploitability?
- a) Vulnerability Impact Index
- b) CVSS Score
- c) Risk Calculation Engine
- d) Asset Classification Module
- Answer: b) CVSS Score
- What does a CVSS score of 10 represent for a vulnerability?
- a) Low risk
- b) Moderate risk
- c) High risk
- d) Critical risk
- Answer: d) Critical risk
- How can users adjust risk scoring to better reflect organizational priorities?
- a) Customize the risk calculator settings
- b) Enable automatic scoring adjustments
- c) Modify vulnerability scan parameters
- d) Increase vulnerability detection thresholds
- Answer: a) Customize the risk calculator settings
- Which factor is NOT typically considered in risk scoring for vulnerabilities in ServiceNow?
- a) Asset importance
- b) User login activity
- c) Vulnerability severity
- d) Exploitability
- Answer: b) User login activity
- What method allows ServiceNow to automatically assign higher scores to vulnerabilities affecting critical business services?
- a) Priority Routing
- b) Asset Criticality Scoring
- c) Security Posture Adjustment
- d) Business Impact Modifier
- Answer: b) Asset Criticality Scoring
Exception Management in Vulnerability Response
- What is a key reason for implementing vulnerability exceptions in ServiceNow?
- a) To reduce the number of vulnerabilities shown in dashboards
- b) To delay remediation of vulnerabilities that have minimal impact
- c) To delete obsolete vulnerabilities
- d) To prioritize vulnerabilities manually
- Answer: b) To delay remediation of vulnerabilities that have minimal impact
- Which type of exception can be applied when a vulnerability cannot be remediated due to system constraints?
- a) Technical exception
- b) Business exception
- c) Compliance exception
- d) Policy exception
- Answer: a) Technical exception
- Who typically has the authority to approve vulnerability exceptions?
- a) Security Operations Team
- b) ServiceNow Admin
- c) Business Unit Head
- d) Risk Manager
- Answer: d) Risk Manager
- What happens to a vulnerability record when its associated exception expires?
- a) It is automatically escalated
- b) It reverts to its original state and re-enters the remediation workflow
- c) It is permanently deleted
- d) It is marked as resolved
- Answer: b) It reverts to its original state and re-enters the remediation workflow
- Which status is assigned to vulnerabilities that are not resolved but have an approved exception?
- a) Deferred
- b) Pending Resolution
- c) Exception Granted
- d) Mitigated
- Answer: a) Deferred
Troubleshooting Integration and Data Import Issues
- What is the first step in troubleshooting an integration error in Vulnerability Response?
- a) Check API credentials
- b) Restart ServiceNow
- c) Contact the vendor
- d) Disable all connectors
- Answer: a) Check API credentials
- Which log file in ServiceNow is useful for diagnosing data import issues from third-party scanners?
- a) Event Logs
- b) Import Logs
- c) System Logs
- d) Data Audit Log
- Answer: b) Import Logs
- What can cause data discrepancies when importing vulnerabilities from multiple sources?
- a) Mismatched asset identifiers
- b) Incorrect system timezone
- c) Limited storage space
- d) Outdated vulnerability patches
- Answer: a) Mismatched asset identifiers
- Which option should be enabled to reduce duplicate vulnerabilities from multiple data sources?
- a) Duplicate Checker
- b) Data Deduplication
- c) Threat Correlation
- d) Import Filter
- Answer: b) Data Deduplication
- How can you verify that a vulnerability connector is syncing data correctly?
- a) Check the last sync timestamp
- b) Run a manual data import
- c) Restart the integration server
- d) Update ServiceNow instance
- Answer: a) Check the last sync timestamp
Vulnerability Response Best Practices
- Which of the following is a recommended best practice for vulnerability prioritization?
- a) Treat all vulnerabilities with equal urgency
- b) Focus on vulnerabilities affecting critical assets first
- c) Only prioritize vulnerabilities with a CVSS score over 5
- d) Assign all vulnerabilities to a single remediation team
- Answer: b) Focus on vulnerabilities affecting critical assets first
- What is a best practice for handling vulnerabilities identified by multiple sources?
- a) Create a duplicate record for each source
- b) Use data deduplication and prioritization
- c) Only consider data from internal sources
- d) Delete redundant records manually
- Answer: b) Use data deduplication and prioritization
- What approach is recommended for setting remediation targets in Vulnerability Response?
- a) Set shorter targets for high-risk vulnerabilities
- b) Use the same target timeframe for all vulnerabilities
- c) Adjust targets based on the asset owner's availability
- d) Increase targets for non-critical assets
- Answer: a) Set shorter targets for high-risk vulnerabilities
- When configuring exceptions, what is a key consideration for ensuring effective vulnerability management?
- a) Set an expiration date for each exception
- b) Avoid documentation of exceptions
- c) Increase CVSS scores of exempted vulnerabilities
- d) Use exceptions only for high-risk items
- Answer: a) Set an expiration date for each exception
- Which tool is recommended for visualizing the security posture over time?
- a) Incident Report Viewer
- b) Security Posture Dashboard
- c) Configuration Compliance Report
- d) Data Integrator Console
- Answer: b) Security Posture Dashboard
Automation and Continuous Improvement
- How can ServiceNow help in continuously improving vulnerability response over time?
- a) Using automated risk adjustments
- b) By tracking and reviewing MTTR metrics
- c) Increasing manual audits
- d) Limiting data imports
- Answer: b) By tracking and reviewing MTTR metrics
- What type of automation can ensure critical vulnerabilities are addressed promptly?
- a) SLA-driven escalations
- b) Automated closure workflows
- c) Configuration backups
- d) Custom alert suppression
- Answer: a) SLA-driven escalations
- What can help improve accuracy in vulnerability data when using multiple connectors?
- a) Implementing data validation rules
- b) Limiting the number of connectors used
- c) Using manual updates only
- d) Reducing connector refresh frequency
- Answer: a) Implementing data validation rules
- Which ServiceNow feature allows for automated remediation tasks to be re-opened if vulnerabilities recur?
- a) Closed-loop Automation
- b) Incident Automation Hub
- c) Continuous Remediation Check
- d) Re-validation Workflow
- Answer: a) Closed-loop Automation
- What is a key benefit of continuous monitoring for vulnerabilities?
- a) Reduces the need for manual checks
- b) Eliminates the need for exception management
- c) Increases frequency of asset scans
- d) Detects and remediates vulnerabilities before they occur
- Answer: a) Reduces the need for manual checks
Hope you find the above list of comprehensive questions and answers. By this, we complete the set of 100 questions, covering a wide range of concepts within ServiceNow Vulnerability Response.
If interested, you can further continue with some additional bonus questions on plugins related to the ServiceNow Vulnerability Response module, covering their roles, configurations, and functionalities. These questions cover the setup, activation, and functions of plugins within the Vulnerability Response module in ServiceNow, helping assess a candidate's knowledge of plugin dependencies, configurations, and enhancements.
Plugin Functionality and Setup
- Which plugin must be activated to use the Vulnerability Response application in ServiceNow?
- a) Service Catalog
- b) Vulnerability Response Plugin
- c) Threat Intelligence Core Plugin
- d) Configuration Compliance Plugin
- Answer: b) Vulnerability Response Plugin
- What role is generally required to activate plugins in ServiceNow?
- a) System Administrator
- b) ITIL User
- c) Security Analyst
- d) Vulnerability Manager
- Answer: a) System Administrator
- Which plugin enhances the Vulnerability Response application by integrating threat intelligence data?
- a) Threat Intelligence Plugin
- b) Security Operations Core Plugin
- c) Event Management Plugin
- d) CMDB Integration Plugin
- Answer: a) Threat Intelligence Plugin
- Why is the Configuration Compliance plugin important for Vulnerability Response?
- a) It enables mobile access to vulnerabilities
- b) It helps identify and remediate misconfigurations related to vulnerabilities
- c) It automates vulnerability grouping
- d) It supports user access controls
- Answer: b) It helps identify and remediate misconfigurations related to vulnerabilities
- Which plugin is required to manage vulnerability exceptions within ServiceNow?
- a) Exception Manager Plugin
- b) Security Operations Extensions Plugin
- c) Vulnerability Exceptions Plugin
- d) Governance, Risk, and Compliance (GRC) Plugin
- Answer: c) Vulnerability Exceptions Plugin
- What must you do after activating a core plugin to fully enable the Vulnerability Response module?
- a) Restart the ServiceNow instance
- b) Configure plugin dependencies
- c) Manually assign all roles
- d) Enable external data sources
- Answer: b) Configure plugin dependencies
Plugin Configuration and Dependency Management
- Which plugin dependency is typically needed for integrating third-party scanners with Vulnerability Response?
- a) Vulnerability Scanner Integrations Plugin
- b) Security Integration Plugin
- c) ITSM Connector Plugin
- d) Service Graph Integration Plugin
- Answer: a) Vulnerability Scanner Integrations Plugin
- What happens if a required plugin for Vulnerability Response is not activated?
- a) Vulnerability data import will be disabled
- b) Vulnerability Response will work without issues
- c) Vulnerability exceptions cannot be managed
- d) Reporting tools will be limited
- Answer: a) Vulnerability data import will be disabled
- Which plugin can enhance the functionality of Vulnerability Response by adding mobile capabilities?
- a) Mobile Vulnerability Manager Plugin
- b) Now Mobile Plugin
- c) Mobile Vulnerability Plugin
- d) Vulnerability Response Mobile Plugin
- Answer: d) Vulnerability Response Mobile Plugin
- Why is it essential to activate the "Vulnerability Response Dependencies" plugin after enabling the main Vulnerability Response Plugin?
- a) It provides additional reporting options
- b) It enables the integration of external vulnerability data sources
- c) It ensures all core functionality is available
- d) It adds access controls for all users
- Answer: c) It ensures all core functionality is available
Plugin Update and Maintenance
- How can plugins be updated in ServiceNow when new features are released?
- a) Reinstall the plugins manually
- b) Update directly through the ServiceNow Store
- c) Contact ServiceNow support
- d) Disable and reactivate the plugins
- Answer: b) Update directly through the ServiceNow Store
- Which plugin adds predictive intelligence to enhance vulnerability response workflows?
- a) Predictive Intelligence Plugin
- b) Security Incident Automation Plugin
- c) Risk Prediction Plugin
- d) Predictive Analytics Plugin
- Answer: a) Predictive Intelligence Plugin
- What action is necessary when activating new plugins for the Vulnerability Response module?
- a) Assign new roles to users
- b) Enable API authentication
- c) Configure new data imports
- d) Restart the instance
- Answer: a) Assign new roles to users
Further here’s a set of additional questions on system properties related to ServiceNow's Vulnerability Response module, covering configuration, customization, and optimization. These questions help evaluate a candidate's familiarity with critical system properties that configure and optimize the Vulnerability Response module, influencing aspects such as notifications, prioritization, exception management, and data handling.
System Properties Configuration
- Which property allows administrators to define how frequently vulnerability data is refreshed?
- a)
sn_vul.data_refresh_interval - b)
sn_vul.refresh_frequency - c)
vulnerability_data_refresh.rate - d)
vuln_refresh_timer - Answer: a)
sn_vul.data_refresh_interval
- Which system property controls the default state of new vulnerabilities when they are imported?
- a)
sn_vul.default_state_on_import - b)
sn_vul.new_vulnerability_status - c)
vuln_import.default_status - d)
sn_vul.vulnerability_state_new - Answer: a)
sn_vul.default_state_on_import
- How can administrators adjust the number of vulnerabilities displayed per page in the Vulnerability Response dashboard?
- a)
sn_vul.items_per_page - b)
sn_vul.default_items_view - c)
sn_vul.dashboard_item_limit - d)
sn_vul.page_limit - Answer: c)
sn_vul.dashboard_item_limit
- What system property is used to set the default remediation target time for vulnerabilities?
- a)
sn_vul.default_remediation_target - b)
sn_vul.target_time_default - c)
vulnerability_remediation.default_time - d)
sn_vul.default_sla_time - Answer: a)
sn_vul.default_remediation_target
- Which property is used to enable automatic reassessment of vulnerabilities after remediation?
- a)
sn_vul.reassessment_enabled - b)
sn_vul.auto_reassess - c)
vuln_reassess.auto_enable - d)
sn_vul.reassess_remediation - Answer: b)
sn_vul.auto_reassess
System Properties for Risk and Prioritization
- What system property allows administrators to customize the risk threshold for vulnerability prioritization?
- a)
sn_vul.risk_threshold_level - b)
sn_vul.priority_risk_score - c)
sn_vul.risk_assessment_level - d)
sn_vul.risk_threshold - Answer: d)
sn_vul.risk_threshold
- Which system property determines if the CVSS score influences the vulnerability risk calculation?
- a)
sn_vul.cvss_impact_enabled - b)
sn_vul.use_cvss_for_risk - c)
vuln_risk_calc.cvss_use - d)
sn_vul.cvss_score_influence - Answer: b)
sn_vul.use_cvss_for_risk
- To prioritize vulnerabilities based on asset criticality, which property must be enabled?
- a)
sn_vul.asset_priority_enabled - b)
sn_vul.critical_asset_prioritization - c)
sn_vul.use_asset_criticality - d)
sn_vul.asset_risk_factor - Answer: c)
sn_vul.use_asset_criticality
System Properties for Notifications and Alerts
- Which property is used to configure notification frequency for overdue vulnerabilities?
- a)
sn_vul.overdue_notification_frequency - b)
sn_vul.alert_frequency_overdue - c)
sn_vul.notification_alert_rate - d)
vuln_alerts.overdue_freq - Answer: a)
sn_vul.overdue_notification_frequency
- What property controls whether automated notifications are sent for new critical vulnerabilities?
- a)
sn_vul.notify_on_critical - b)
sn_vul.critical_vuln_alert - c)
sn_vul.auto_critical_notifications - d)
vuln_notify_on_severity - Answer: a)
sn_vul.notify_on_critical
- How can an administrator disable all vulnerability notifications temporarily?
- a) Set
sn_vul.notifications_enabledtofalse - b) Set
sn_vul.disable_all_notificationstotrue - c) Configure
sn_vul.alerts_pausetoyes - d) Update
vuln_notify_pause_alltotrue - Answer: a) Set
sn_vul.notifications_enabledtofalse
System Properties for Exception Management
- Which property allows setting an expiration period for vulnerability exceptions?
- a)
sn_vul.exception_expiration_period - b)
sn_vul.default_exception_duration - c)
sn_vul.exception_duration - d)
vuln_exception_expiry - Answer: b)
sn_vul.default_exception_duration
- To enable automated reminders for expiring vulnerability exceptions, which property is configured?
- a)
sn_vul.exception_reminder_enabled - b)
sn_vul.expiration_notification - c)
sn_vul.notify_exception_expiry - d)
vuln_exception_alert - Answer: c)
sn_vul.notify_exception_expiry
- What system property controls whether exceptions for vulnerabilities are automatically extended if remediation is delayed?
- a)
sn_vul.auto_extend_exceptions - b)
sn_vul.remediation_delay_extend - c)
sn_vul.extend_exceptions_on_delay - d)
vuln_exception_auto_delay - Answer: a)
sn_vul.auto_extend_exceptions
Hope this article can help in interview preparation as well as mock test exam related to ServiceNow Vulnerability Response. You can share your comments to provide your feedback. Your feedback are valuable and will help to continually improve in building this forum and site in better way.
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