ServiceNow Decision Table quiz

We can use ServiceNow Decision tables to resolve a complex decision that involves on multiple factors. We should use Decision table to reach outcomes that depend on multiple factors. In the decision tables, each factor is a decision input. This logical decision making can save our time and present a more organized, readable format than using a script. Decision tables provide a single point where we can create, view, and modify decisions.

Decision Table API can be used to interact with Decision Tables within script. Decision records are stored in Decision table [sys_decision] table. Decision table records represent a single decision. In this record, we specify which table we want to use for our answers. This record also contains related lists where we can create our decision inputs and decisions.

Decision input records represent Our inputs that are used to obtain answers in a decision are stored in Decision inputs [sys_decision_input] table. These inputs can include a variety of types, including strings, references, true/false inputs, and dates. Each decision input has a specified input type and can be assigned a default value.

Each decision record represents a decision that is based on your inputs are stored in Decision [sys_decision_question] table. We can use the condition builder on the decision record form to create a condition that is based on the inputs for this decision. Then, we can select an answer record for this decision. The answer record can be any record from the table that we have defined in the Decision Table record. We can select the same answer record for more than one decision.

Test your knowledge on ServiceNow Decision Table by attempting this quiz.

ServiceNow Decision Table quiz

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