What is ServiceNow certification?

ServiceNow certification refers to the process of obtaining formal recognition from ServiceNow, a company that provides cloud-based platform solutions for enterprise service management. ServiceNow certifications are designed to validate the knowledge and expertise of individuals working with the ServiceNow platform. These certifications are valuable for professionals who want to demonstrate their proficiency in various ServiceNow products and functionalities.

There are several ServiceNow certification paths, each focusing on different aspects of the platform. Here are some of the commonly known ServiceNow certifications:

ServiceNow Certified System Administrator (CSA): This certification is for individuals who have experience administering ServiceNow instances. It covers fundamental concepts, platform navigation, user interface customization, data management, and other core aspects of ServiceNow administration.

ServiceNow Certified Implementation Specialist (CIS): This category includes various certifications that focus on specific ServiceNow products or modules. Examples include CIS-ITSM (IT Service Management), CIS-CSM (Customer Service Management), CIS-HR (Human Resources), and more.

ServiceNow Certified Application Developer (CAD): This certification is for individuals who develop applications on the ServiceNow platform. It covers topics such as application design, scripting, and integration.

ServiceNow Certified Implementation Engineer (CIE): This certification is for individuals who implement and configure specific ServiceNow products. For example, CIE-Event Management focuses on implementing and configuring Event Management solutions.

ServiceNow Certified Implementation Master (CIM): This is an advanced certification that recognizes individuals with mastery in implementing and configuring ServiceNow solutions.

Certifications are typically obtained by passing one or more exams offered by ServiceNow. Training courses and study materials are available to help individuals prepare for these exams. The certifications can enhance career opportunities for individuals working in IT service management, development, and related fields.

It's important to note that the specific certifications and their details may evolve over time, so it's advisable to check the official ServiceNow website for the latest information on certifications and their requirements.