To customize and update ServiceNow System Properties search by typing ‘sys_properties.list’ in filter text box. Then Search by the respective property name and select the record to customize and update the details of that property.
glide.db.soft_join_cap
Smaller values cause the system to issue a larger number of less complex queries. Larger values reduce the number of queries at the cost of additional complexity per query. In the absence of known database issues stemming from large join counts, this property should remain unchanged.This property is used to limit database join complexity and size in a particular query. Though ServiceNow uses relational database model, however it is better to use fewer joins in order to prevent any database performance issue. By default, this parameter is set to 10 which should remain unchanged so that database queries work efficiently without any performance issue.
glide.dashboard.refresh_intervals
This property can be used to set dashboard refresh intervals in seconds (for e.g. 900,1800,3600). Accordingly refresh intervals will be available for dashboard for users.glide.escalation.notes
This property can be used to set the Boolean flag (True/False) in order to turn on/off the feature of logging the information/comment in task Work Notes field.glide.escalation.sticky
This property can be used to set the Boolean flag (True/False) to turn on/off the feature of re-computation of escalations on every Save/Update action for any ticket.glide.escalation.verbose
This property can be used to set the Boolean flag (True/False) to turn on/off the feature of logging verbose escalation messages.glide.history.initial_updates_when_truncated
Maximum numerical limit value can be set in relation to historical updates availability for any record. These number of updates shows up from the point when record was actually created initially until some records are omitted, when the maximum field entry value exceed. (For e.g. the default value is set to 10).glide.history.max_entries
Activity formatter will use the maximum number set for this property and display up to those number of field entries in record history. Please note that most recent field entries are shown at the starting entries list in Activity formatter. The maximum number can be set as 250. By the way, the default maximum value is 250 for this property.glide.history.role
History access can be provided to specific users by setting list of roles (comma-separated) in this property. Users having those roles will be able to access the history.glide.itil.assign.number.on.insert
This Boolean property can be set to turn on/off the feature to generate task number only upon insert action. This way it helps to prevent the generation of unused task numbers.glide.product.apple_icon
This property can be used to set the icon used for iPhone home page bookmarks. It can be overridden in the company record with a custom user image.glide.product.description
This property can be used to set the window title at the rightmost portion of the page header and browser title.glide.product.description.style
This property can be used to set the style for product description next to banner. (For e.g. padding-bottom: 0px; padding-top: 4px;)glide.product.help_icon
This property can be used to set the icon for the 'Help' link in the welcome banner. Please note that it must be uploaded first before the property setting.glide.product.help_url
This property value act as global setting for the URL the help icon directs to. Value for this property must be empty for context-sensitive help to work. Users simply click the help icon to open the help page provided by ServiceNow. For any page that does not have context-sensitive help defined, a search for relevant content on the ServiceNow Wiki opens (starting with the Eureka release). In versions prior to Eureka, the main ServiceNow Wiki page opens.
glide.product.icon
This property can be set for the icon image to be displayed in bookmarks and browser address bar.glide.product.image
This property can be set for banner image displayed at the top of the page. This property value can be overridden by banner text and banner image defined for the company that a user is assigned to.glide.product.name
This property can be set for window title part appearing at the leftmost portion of the page header and browser titleglide.product.name.style
This property can be set CSS properties to display product name next to banner. Often, this style is set to “display: none” so that the product name is not displayed, but still used as part of the Window Title.glide.short.labels
This property can be used to specify the type of labels that are displayed for all reference fields on any form. This global property can be overridden for any field by setting the short_label=true or long_label=true attribute for the field in the Dictionary.Set this property to use short labels for all fields. For example, if a form contains the caller's email address, use the "Email" label rather than the full label of "Caller Email".
glide.sys.date_format
This property can be used to set the date format used for date representation.(For e.g. yyyy-MM-dd)
Note that MM is months, where mm indicates minutes. The format string consists of the following abbreviations:
Field
Full Form
Short Form
Year
yyyy (4 digits)
yy (2 digits), y (2 or 4 digits)
Month
MMM (name or abbr.)
MM (2 digits), M (1 or 2 digits)
Day of Month
dd (2 digits)
d (1 or 2 digits)
glide.sys.time_format
This property can be used to set the time format for time representation. (For e.g. HH:mm:ss).
The format string consists of the following abbreviations:
Field
Full Form
Short Form
Hour (1-12)
hh (2 digits)
h (1 or 2 digits)
Hour (0-23)
HH (2 digits)
H (1 or 2 digits)
Minute
mm (2 digits)
m (1 or 2 digits)
Second
ss (2 digits)
s (1 or 2 digits)
AM/PM
a
glide.sys.default.tz
This property can be used to set the System timezone, used as default for calendars and users. Mostly Olson/zoneinfo timezone values are accepted.glide.sys.logout_prompt
This property can be set to prompt user for logout request confirmation.glide.sys.servlet_path
This property can be used to set the prefix path that is used while accessing user’s ServiceNow instance.glide.sys.sparse.update
This property can be set to allow physical update of the database only when fields have changed in value.glide.sys.upgrade_script
This property can be set for upgrade script used in particular instance.
glide.ui.autoclose.time
This property can be used to set the number of days (integer) after which Resolved incidents are automatically closed. If set as Zero (0), it will disable this feature.
glide.ui.per_page
This property can be used to set 'Items per page' drop-down options (comma separated, no spaces). (For e.g. 10,15,20,50,100)
glide.ui.record.level.history
This property can be used to turn on/off the feature to maintain a history of records visited by each user. glide.xmlhttp.ac_wait_time
This property can be used to set the default wait time between keystrokes for a dynamic drop-down choice list (milliseconds). (For e.g. 250)glide.xmlhttp.max_choices
This property can be set for maximum number of items to show for a dynamic drop-down choice list.glide.use_tiny_urls
This Boolean property allow to turn on/off the feature to use tiny URLs when a redirect URL becomes too large. This ensures that URLs that are too large for Internet Explorer (greater than 2083) are not used. Instead, they are converted to a tiny URL as a workaround for the Internet Explorer issue.glide.tiny_url_min_length
This property is set for minimum length of a redirect URL that is turned into a tiny URL. The default value is to 1024.glide.ui.activity.email.use_display
This Boolean property, if set to “true”, will turn on the ServiceNow feature to show user IDs instead of email addresses in Activity header for emails. Basically the instance searches for a user record based on matching email address in User table. If any matching user record is found, it displays user IDs in email header. If no matching user record is found, the email address is displayed. Default value is “false”.glide.ui.activity.email_roles
This property allows to customize the list of roles that can view mail in the Activity formatter when including "Sent/Received Emails". The list of roles need to be specified in the format of comma-separated string values. Default value is “itil”.